Clearway Bidets™ Refund & Returns Policy
Last updated: 8th February 2024

This Refund Policy ("Policy") applies to purchases made through www.clearwaybidets.com.au.

90-Day RISK-FREE Guarantee

If you’re not completely in love with your purchase within 90 days of receiving your order, we’ve got you covered with a full, no-questions-asked refund. Your satisfaction is our top priority.

Simply reach out to our friendly customer support team at support@clearwaybidets.com.au to initiate your return.

At Clearway, we’re dedicated to delivering products in perfect condition, just as promised. We understand that absolute satisfaction is key, and we know that sometimes returns are a part of the journey.

That’s why we’ve crafted a return process that’s as smooth and stress-free as possible—because your convenience matters to us.

If you have any questions or need assistance with our policies, don’t hesitate to reach out. We’re always here to help!

SHIPPED FROM OUR WAREHOUSE IN THE HEART OF SYDNEY

At Clearway Bidets™, we know the importance of a fast, hassle-free shipping experience. The quicker you can upgrade your bathroom, the sooner you’ll be telling your friends—and word of mouth is the best kind of advertising!

That’s why we exclusively trust Australia Post, the country’s most reliable courier service.

AUSPOST STANDARD PARCEL (FREE)

Enjoy complimentary standard shipping on all orders. Estimated delivery times are:

• NSW & ACT: 2–5 business days
• VIC: 3–6 business days
• SA: 4–8 business days
• QLD & TAS: 4–8 business days
• NT & WA: 5–8 business days

OPTION 2: AUSPOST EXPRESS PARCEL (1–3 DAYS)

For those who need their bidet in a flash, our Express Parcel service ensures delivery nationwide within 1–3 business days for a flat rate of $14.99.

ORDER PROCESSING

All orders are processed and dispatched within 1 business day (24 hours) from our Sydney warehouse.

SHIPPING PROTECTION

Optional live tracking and parcel insurance are available with every order, giving you peace of mind as your bidet makes its journey to your door.

HIGH-DEMAND PERIODS (e.g., CHRISTMAS)

Delivery times are estimates and may vary during peak demand periods like EOFY, Black Friday, Cyber Monday, and Christmas. While most orders are dispatched within 24 hours, during busy seasons, this may extend to 48 hours.

At Clearway Bidets™, we’re committed to getting your order to you quickly and reliably—every time.

Your payment information is processed 100% securely. We do not store credit card details nor have access to your credit card information. Clearway Bidets™ adheres to the highest standards of server compliance via our payment gateways.

Our Priority is Your Happiness: Our Reputation Depends On It (Literally!)

We get it. Buying online can be stressful at times.

Our customers often used to ask us "What if my order arrives damaged", or "what if my order is lost?" - so to ensure you feel fully comfortable placing an order with us (which means becoming a part of the family) you are covered by our exclusive Shipping Protection Promise!

Simply inform our customer happiness team if you have any issues at all via emailing support@clearwaybidets.com.au

When you shop with us, you become family - and we love our family.

Hello, hello! So nice to meet you!

Hugh and Dylan speaking here—owners of Clearway Bidets™.

We both grew up in the beautiful town of Mullumbimby (Northern Rivers, NSW), a place that inspired our passion for sustainability and innovation. That drive led us to create Clearway Bidets™, where we combine eco-friendly values with quality products to elevate your hygiene experience.

THE FOUNDATION OF OUR BUSINESS: YOU.

We’ve learned over the years that our success is built on the satisfaction of our customers. It’s not just about providing an exceptional product—it’s about delivering the complete experience. From visiting our website to receiving your order and beyond, we want everything to be perfect.

Why? Because we want you to come back again and again. Your positive reviews and word-of-mouth recommendations are invaluable to us—and we’re committed to earning them every time.

If something isn’t right, count on us to make it right. Whether that’s a refund, replacement, or exchange, we’re here for you.

YOUR HAPPINESS IS OUR #1 PRIORITY.

Happiness guaranteed.

WHY SHOP WITH CLEARWAY BIDETS?

Fast Dispatch with Tracking ID

FREE DELIVERY to Metro & Regional Areas Australia-Wide

Shipping Protection Promise

Trusted by Over 10,000+ Aussies

Australian Customer Support

Secure Payments via Credit/Debit Card or PayPal

IF YOU HAVE ANY ISSUES AT ALL...

Contact our Customer Happiness Team by emailing support@clearwaybidets.com.au. We typically respond within 24 hours and are always here to help!

Absolutely!

Clearway Bidets™ use a 1/2" BSP fitting, which is the Australian standard. This means our bidets are compatible with over 90% of toilets in Australia.

Before purchasing, ensure you can access your toilet tap connection and check your toilet fitting size for compatibility.

What if my toilet doesn’t use the 1/2" standard fitting?

In the rare case your toilet has a non-standard inlet size, you can use adapters to easily convert it to a 1/2" connection, making it fully compatible with our standard T-valve fittings.

Where to Purchase Adapters:

Plumbing Supply Stores: Local suppliers carry a variety of adapters and fittings for all plumbing needs.
Hardware Stores: Check your local Bunnings.
Online Retailers: Browse platforms like Amazon for convenient options.

We make sure compatibility is never an issue!

It's as easy as it gets.

Installing a Clearway Bidet is a breeze! Each bidet comes with a comprehensive assembly manual to guide you every step of the way.

Most of our happy customers complete their installation in just 5 to 10 minutes using only a few basic tools.

No plumber required—just a straightforward, stress-free setup.

Any other questions you may possibly have can be answered promptly by contacting us at support@clearwaybidets.com.au.

Yes, absolutely!

When installed correctly, Clearway Bidets™ won’t cause any damage to your toilet or plumbing. Plus, they’re designed for easy removal, allowing you to restore your toilet to its original setup without any hassle.

Definitely not if you follow the usage guidelines:

Use the Plumber’s Tape on Threads

Wrap the provided plumber’s tape around threaded connections to ensure a tight, leak-proof seal.

Use Your Gaskets

Secure the silicone gaskets on both ends of the hose and within the female side of the T-Valve.

Use Moderate Water Pressure

The included T-valve allows you to adjust water flow, helping you control pressure and prevent leaks.

Avoid Over-Tightening

While connections should be snug, over-tightening can damage threads and washers.

Turn Off When Not In Use

Although usually unnecessary, some users turn off the water supply at the T-valve when the sprayer isn’t in use. This relieves constant pressure, reducing the risk of leaks and extending the unit's lifespan.

In the unlikely event you encounter any issues, remember you’re covered by our 90-Day, Hassle-Free Happiness Guarantee!

T-Valve Installation Guidelines

Some T-valves feature a 180° rotation tap. Do not forcefully rotate the tap counter clockwise, as this could cause damage.

When installing the T-valve, avoid gripping the tap during installation. Excessive force could damage the tap.

The correct installation method is to position the T-valve properly and then rotate the nut on the valve to securely connect it to the water pipe.

Following these guidelines ensures a smooth installation and protects your Clearway Bidets™ from unnecessary damage.

Absolutely!

Clearway Bidets™ are perfect for elderly users. They’re easy to operate, hygienic, and gentle on sensitive skin, ensuring a thorough and comfortable clean every time.

Most likely!

Clearway Bidets™ are designed for everyone, with ease of use and disability assistance in mind. If you have specific concerns or needs, don’t hesitate to reach out—we’re here to help!

Contact support@clearwaybidets.com.au and we'll have those concerns covered quickly.

Congratulations, new mum!

Clearway Bidets™ are perfect for postpartum care. Bidets provide a gentle, soothing wash for sensitive areas. Start with low pressure and adjust as needed for comfort.

The handheld bidet sprayers are particularly helpful for cleaning up after your little one makes a mess!

Very much so!

Clearway Bidets™ provide a gentle and effective way to stay clean and fresh during your period.

Quite the opposite!

Clearway Bidets™ are a game changer for those with haemorrhoids. Unlike harsh toilet paper, it offers a gentle, soothing cleanse. Simply adjust the pressure to your comfort level.

Can I use this as an enema?

While it’s not designed or recommended for this purpose (we’re not medical professionals), it’s possible to use it for a deeeep clean.

Can I use this after intercourse?

Absolutely! When there’s no time for a shower, Clearway Bidets™ offers a quick and effective clean.

Can this be used for…adult fun?

We’re not here to tell you how to live your life—use it however feels right for you!

Enhanced Cleanliness & Hygiene

Water effectively removes residue and bacteria, improving hygiene, reducing odours, and lowering the risk of infections—especially for those prone to UTIs or with sensitivities.

Comfort & Gentle Care

Bidets offer a soothing experience, ideal for those with sensitive skin, haemorrhoids, or conditions like IBS—a gentler option than toilet paper.

Eco-Friendly & Reduces Toilet Paper Usage

Bidets cut toilet paper use by up to 80%, reducing waste, deforestation, and the environmental impact of paper production.

Cost Savings

Save money by using significantly less toilet paper. The average person spends $150 per year on toilet paper—bidets cut that cost dramatically.

Accessibility for Limited Mobility

Perfect for those with mobility challenges, including the elderly, post-surgery patients, or individuals with disabilities, making personal care easier and less strenuous.

Versatile & Multi-Use

Adjustable settings make bidets great for personal hygiene, feminine care, and handheld bidets are great for tasks like rinsing reusable diapers or cleaning the toilet bowl.

Skin Health Benefits

Toilet paper can irritate and dry out skin, while bidets offer a hydrating, gentle cleanse, preserving natural skin oils.

Clearway Bidets™ deliver a cleaner, more sustainable, and comfortable approach to hygiene, supporting health, financial savings, and environmental care.

Quite the opposite.

By reducing toilet paper use, bidets lower the risk of clogs, minimizing the need for extra flushes or costly plumbing repairs. Less strain on your plumbing means fewer blockages and water savings in the long run.

The handheld bidets make bowl cleaning a breeze with a quick sprits. No need for additional flushes and dirty brushes.

No no. 😂

Clearway Bidets™ connect to the same fresh water supply you drink from, shower in, and use to wash your hands.

Yes, a little.

Yes, you might still use a little toilet paper for a quick check, but you'll likely reduce usage by 80% or more! We recommend choosing eco-friendly options like bamboo or recycled toilet paper.

At Clearway Bidets™, we believe that upgrading your bathroom should be simple, affordable, and accessible to everyone—without the need for replumbing or renovations. Our high-quality bidets offer a refreshing, eco-friendly clean without the hassle or cost of installing electric or hot water connections.

Customer satisfaction is at the heart of what we do. Our dedicated support team is always ready to assist, ensuring a smooth setup and an exceptional experience from start to finish. Plus, with our 90-Day Happiness Guarantee, you can try our bidets risk-free—love it, or your money back!